Buy Decking Direct has been working closely with its chosen transport companies for over five years. Some of our smaller products will be delivered by a nationwide parcel delivery company who has been operating since the early 1980s whose service is second to none. For larger items, we use a trusted third party home delivery provider.
Your delivery will be made to a safe location within your property boundary, and where possible this will be off any public footpaths or highways. We ask that you ensure there is sufficient space on your property to accept the order. Deliveries are made between 7am and 7pm, Monday to Friday (excluding bank holidays).
Our delivery team will give you at least 24 hours' notice of your delivery. If you will not be available on the delivery date, please inform Buy Decking Direct of this. Our distributor will not leave the product unless there is someone present to sign for it, unless you have given prior authorisation to do so.
If you have agreed a delivery date and on this date either no one is present (unless agreed with Buy Decking Direct), or no safe location is available off public footpaths or highways for delivery of the product, the product will be returned to our distribution depot and a calling card left.
To have the product re-delivered you will need to pay a re-delivery charge of £35 before the product will be released for re-delivery.
If you are offered a delivery date that is inconvenient, you can refuse the proposed delivery date. Please be aware that refusing this date may extend the lead-time beyond that published.
If you have any queries relating to the delivery of your order please do not hesitate to contact us on 0844 248 9891.